Last updated · September 28, 2026

Refund policy

This Refund Policy explains when and how refunds may be available for purchases made on https://bloxelizer.com (the "Services"). It applies alongside our Terms of Service. By making a purchase you confirm you have read and accepted both documents.

Definitions

Capitalised terms used in this Policy have the following meanings. They have the same meaning whether used in singular or plural form.

  • Bloxelizer, We, Us, or Our refers to the operator of https://bloxelizer.com.
  • You means the individual or legal entity accessing or using the Services or making an Order.
  • Services means the website, products, creator tools, uploads, the Bloxelizer Platform API, the Cloud Converter, and other online services we provide.
  • Order means any purchase you make on the Services, including a Credit Pack purchase, a Build Unlock, or a Subscription sign-up.
  • Credits and Credit Pack mean the prepaid API-credit balance and the bundles we offer for purchase (such as the "sm", "md", and "lg" packs).
  • Build Unlock means a one-off purchase of the guide export service for a single build file, as described in our Terms of Service.
  • Subscription means a recurring, paid plan such as Plus or Creator.
  • Digital Content means the credits, Build Unlocks, generated outputs, downloads, subscription-gated features, and any other digital products supplied through the Services.

What you can buy

Three kinds of purchases are available on Bloxelizer:

  • Subscriptions (such as Plus and Creator) — a recurring fee that unlocks subscription-gated features.
  • API credit packs — a one-time prepaid balance used to pay for jobs run through the Cloud Converter and the Bloxelizer Platform API.
  • Build unlocks: a one-time payment that lets you generate every guide export for one build file.

API credit purchases

API credits are digital goods that are delivered to your account immediately on successful payment. Once delivered they are generally non-refundable, except in the circumstances described below.

  • Failed jobs are refunded in credits on request. If a job fails server-side for reasons not attributable to your input (for example, an internal error during rendering), email us at bloxelizer@gmail.com with the job ID and we will return the full credit cost of that job to your balance. Failed jobs are reviewed manually, so credits are not returned automatically — please contact us.
  • Used credits. Credits that have already been consumed by a successfully submitted job are not refundable, even if the output is not what you expected. We recommend reviewing the credit cost shown in the quote before submitting.
  • Unused credits. Unused credits do not expire and remain on your account. We do not offer cash refunds for unused credit balances on request, except where required by applicable consumer-protection law (see below).
  • Duplicate or accidental purchases. If you accidentally purchased the wrong pack or were charged more than once for the same purchase, email us within 14 days at bloxelizer@gmail.com and we will review the case.
  • Beta features. The Cloud Converter and Platform API are currently in beta. If a credit-paid feature becomes unavailable for an extended period during beta, we may, at our discretion, return the affected credits to your balance or issue a partial refund. Reach out by email if this happens.

Build unlock purchases

A Build Unlock is delivered to your account immediately on successful payment and is generally non-refundable once delivered. It pays for the guide export service for that build file, not for the build itself, so a refund is never available on the grounds that you expected to acquire rights in the build. Refunds may be available in the circumstances below.

  • Exports that do not work. If the guide exports for an unlocked build fail for reasons not attributable to the file (for example, an internal error while rendering), email us and we will fix the problem or refund the unlock. Files we cannot read, or that are too large or malformed to export, are not covered.
  • Duplicate unlocks. Paying more than once for the same build file gives you one unlock. If that happens, email us within 14 days and we will refund the extra payment.
  • Wrong build. If you unlocked the wrong build and have not exported any guides from it, email us within 14 days and we will review the case. An unlock covers the version of the build you bought it for, so a later version uploaded by the creator is not grounds for a refund.

A refunded or disputed unlock is revoked, and the build's guide exports are locked again.

Subscription purchases

Subscription fees are billed in advance for each billing period and are generally non-refundable for the current period. You can cancel at any time from your account settings; your access continues until the end of the current period and no further charges are made. We do not pro-rate refunds for unused portions of a billing period.

Your right of cancellation and digital-content waiver

Under the laws of certain jurisdictions (for example, the United Kingdom and the European Union), consumers may have a statutory right to cancel a distance contract for digital content within 14 days of the Order, without giving a reason.

Because Credits, Build Unlocks, and other Digital Content are delivered to your account immediately on payment, we ask you to expressly consent to immediate supply and to acknowledge that you lose the 14-day right of cancellation as soon as supply begins. The waiver is captured at checkout: before completing your purchase, you tick a box confirming that:

  • You agree that We may deliver the Digital Content to your account immediately on successful payment; and
  • You acknowledge that, by giving this consent, you lose your statutory 14-day right of cancellation in respect of that Digital Content.

Without this waiver, we cannot deliver Credits, Build Unlocks, or other immediate Digital Content. If you do not wish to give the waiver, do not complete the Order.

Where you have not yet used the relevant Digital Content (for example, you bought a Credit Pack but no credits have been consumed, or you unlocked a build but have not exported any of its guides) and a non-waivable statutory cancellation right applies to you, you may still exercise that right within the applicable statutory window by contacting us as described in "How to request a refund" below.

Chargebacks and disputes

We ask that you contact us before filing a payment dispute or chargeback with your bank or card issuer — most issues can be resolved directly and faster. If a chargeback is filed, we may, at our discretion, suspend the associated account, freeze the remaining credit balance, and revoke active API keys while the dispute is reviewed.

Account termination

If we terminate or suspend your account for a breach of our Terms of Service or for unlawful conduct, any unused credit balance and any unused portion of a paid subscription may be forfeited and no refund will be issued.

How to request a refund

For any refund question, email bloxelizer@gmail.com from the address registered to your Bloxelizer account. Please include the approximate purchase date, the pack, subscription, or build unlock involved, and a short description of the issue.

We aim to process approved refund requests within 14 days of the day we receive your request. Refunds are returned through the same payment method used for the original Order via Stripe, and you will not incur any fees from us for the reimbursement (your bank or card issuer may take a further few business days to credit the amount to your statement).

Statutory rights

Nothing in this policy is intended to limit any non-waivable consumer rights you may have under the laws of your country or region. Where a statutory refund right applies and cannot be disclaimed, that right prevails over the provisions of this policy.